Hola Jeanette! It's Regina, the founder. I want to sincerely apologize for the delay in your order and our response. I understand how frustrating and inconvenient this must have been for you, and it's never our intention to cause any disappointment to you.
Please know that we truly value your support and patience. We're grateful for your support and we see you. We've been experiencing an unusually high volume of orders combined with some logistical challenges, which unfortunately impacted our delivery timelines y response rate. However, this is not an excuse for the inconvenience we've caused you by sending your order almost 3 weeks after the order was placed.
We are actively working on improving our processes to ensure faster delivery and more prompt communication in the future. Your feedback is crucial in this regard, and we're taking concrete steps to address these issues. Gracias for bringing this to our attention and for sharing your space with us!
Keep crunchin'!
Regina
